Service

Run The First Hour Of An Incident Without Winging It

Give the team a usable response plan for the incidents most likely to hurt the business, before the first real incident hits.

Talk through whether this fits See where the wider gaps are

Typical deliverable

Response Plan Suite

Tier-scoped suite of scenario response plans. Baseline covers the five most common scenarios (ransomware, phishing and email fraud, data breach, denial of service, insider threat). Assurance adds five more (cloud service compromise, supply chain attack, website defacement, privilege misuse, physical security breach).

Environment Customisation (Board oversight)

All response plans customised with your specific systems, tools, contacts, notification paths, and communication channels.

Annual Practice Run (Board oversight)

Facilitated walk-through testing one or more response plans against a realistic scenario, with a debrief report and plan updates.

In practice

The response plan suite sets out who gets called first, which actions happen in what order, how decisions are logged, and what leadership or customer communication needs to happen for each priority scenario.

The pressure

The business knows a serious incident would create chaos because the only plan is generic, outdated, or missing entirely

You get scenario-based response plans, clear roles, and a better first-hour response path before a real incident forces the team to improvise.

Incident response fails when the only plan is a generic document nobody can use under pressure. A scenario-based plan suite gives the business response guides for the incidents most likely to damage operations, customer trust, or the board's confidence.

Good Security builds the response guides, roles, communications, and decision points the team will actually need when the first hour matters most.

Deliverables

The artefacts that land on your desk

A tier-scoped response plan suite covering ransomware, phishing, data breach, denial of service, and insider threat, plus environment-customised response plans and wallet-sized contact cards

Response Plan Suite

Environment Customisation (Board oversight)

All response plans customised with your specific systems, tools, contacts, notification paths, and communication channels.

Annual Practice Run (Board oversight)

Facilitated walk-through testing one or more response plans against a realistic scenario, with a debrief report and plan updates.

Response Contact Cards

Wallet-sized and digital reference cards with key contacts and initial response steps for each scenario.

What that looks like in practice

Outcomes

What stops being a scramble

The first hour has clearer steps, notification chains hold under pressure, and the business rehearses likely scenarios instead of hoping a generic plan works

The first response steps are clearer when a real incident starts moving quickly.
Roles, notification chains, and communications are easier to follow under pressure.
The board has a more credible readiness position for customer, insurer, and board conversations.
The business can rehearse likely scenarios instead of hoping the generic plan will be enough.

Process

From kick-off to handover, step by step

Four steps from choosing priority scenarios, through building the response path and tailoring plans to your systems, to handing over and rehearsing with the team

Choose the priority scenarios

We identify the incident types most likely to disrupt the business or trigger external scrutiny.

Build the response path

Good Security defines the actions, owners, communications, and decision points for each scenario.

Tailor the response plans

The documents are aligned to your systems, vendors, leadership structure, and operating reality.

Hand over and rehearse

You receive the response plan suite and the guidance needed to walk the team through how it should be used.

Related services

The engagements that usually come next

Usually pairs with privacy breach readiness when the technical and privacy response must align, or the policy suite that governs how incidents get declared

Risk & Vendor Management

Know Who Gets Told, When, And What, The Moment A Breach Hits

Get the business ready to respond to a privacy breach with a practical plan, decision guide, and rehearsal before the real call comes in.

Run security as a working function

Stop Maintaining Policies Nobody Actually Reads

Put the policies the business actually needs in place, keep them current, and stop policy work turning into an annual scramble.

Next Step

Not sure if this is the right next step for the business?

Book a call and we'll talk through whether this is the right next step, what you'd walk away with, and how it sits alongside anything the business already has in place.

Talk through whether this fits See where the wider gaps are

Questions buyers ask before committing

When is this the right fit?

The business knows a serious incident would create chaos because the only plan is generic, outdated, or missing entirely Use this before the first major incident so the team has tailored response plans and exercises ready — not a substitute for on-call incident response.

What changes once the work is delivered?

You get scenario-based response plans, clear roles, and a better first-hour response path before a real incident forces the team to improvise.